Return & Refund Policy

The short version

You have 14 days from delivery to return anything in resalable condition for a full refund.

What qualifies

The item must be in its original packaging with all accessories and documentation, and must not be activated or registered to an account. Devices with an activation lock cannot be resold and cannot be accepted.

Faulty items

If a device is faulty on arrival we cover collection and either replace it or refund you in full, at your choice. Faults appearing later are handled under the manufacturer's warranty — we will file the claim on your behalf.

How to start a return

Open My Orders, select the order and choose Request a return. Pick the items and a reason, and we will email a collection label within one working day.

Refund timing

Refunds are issued to the original payment method once the item reaches our warehouse and passes inspection, usually within 3 working days. Cash on delivery orders are refunded by bank transfer to an account in the name on the order.

What we cannot refund

Software, redeemed gift cards, and items marked *final sale* on the product page.