Cancellation Policy

Before dispatch

You can cancel any order free of charge until it is marked Shipped. Open My Orders, select the order and choose Cancel order. Prepaid orders are refunded in full within 3 working days.

After dispatch

Once a parcel is with the courier we cannot recall it. Refuse the delivery and it returns to us automatically, or accept it and start a return under our 14-day policy.

Cancellations by us

We may cancel an order if the item is out of stock, the price was listed in error, or we cannot verify the delivery address. We will always contact you first and refund in full — you are never charged for our error.

Partial cancellations

To cancel part of a multi-item order, contact support before dispatch and we will split the order and refund the cancelled lines.